Can't find your answer here? Reach us on WhatsApp or email tathastukeepsakes@gmail.com.
Simply browse our catalogue, choose your product, select any options (colour, size, or custom text), and click "Add to Cart". When you're ready, proceed to checkout, enter your delivery address, and choose a payment method. You'll receive an order confirmation via SMS or email once your order is placed.
We accept all major payment methods via Razorpay: credit cards, debit cards, UPI (GPay, PhonePe, Paytm), net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for eligible orders. COD availability depends on your PIN code and order value.
Yes. All online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never store your card or banking details on our servers. Transactions are encrypted using SSL/TLS technology.
Yes! Enter your coupon code in the "Apply Coupon" field at checkout. Coupon codes cannot be combined unless explicitly stated. Follow us on Instagram and join our WhatsApp community for the latest offers.
Because all our products are made to order, production begins shortly after your order is confirmed. You may cancel within 2 hours of placing your order if printing has not yet commenced. Contact us immediately via WhatsApp at +91 91548 92790.
Once production starts, cancellations and modifications are not possible for custom/personalised items. Please review your order carefully before confirming.
We offer personalised keyrings, name plates, custom text prints, and fully bespoke designs. You can upload your own artwork or logo, or simply provide text and we'll lay it out for you. Visit our Customise page to get started.
We accept .STL, .OBJ, .PNG, .JPG, .PDF, and .SVGfiles. For best results, provide high-resolution images (300 DPI or above) or vector files (.SVG / .PDF). If you're unsure about your file, upload it and our team will review and confirm printability before production.
We print in a wide range of colours including Black, White, Red, Blue, Green, Yellow, Orange, Purple, and more. Our multi-colour FDM technology allows up to 4 colours in a single print. Available colours are shown on each product page. For bulk or bespoke colour requirements, contact us directly.
Custom and personalised orders typically take 3–6 business days for printing and finishing before dispatch, plus delivery time. For complex or large custom designs, we will confirm a timeline after reviewing your files. See our Shipping Policy for full details.
Absolutely! We love bulk orders. Whether it's corporate gifts, event giveaways, wedding favours, or school/college merchandise, we can handle it.
Visit our Bulk Order page or reach out via WhatsApp at +91 91548 92790 for a custom quote. Bulk orders of 10+ units attract special pricing.
Yes — we ship pan-India to all states and union territories. Delivery timelines vary by location; metro cities typically receive orders in 3–5 business days after dispatch. See our full Shipping Policy.
Shipping is FREE on all orders above ₹199. A flat shipping fee of ₹99 applies to orders below that threshold. COD orders may have an additional nominal COD handling fee shown at checkout.
Once your order is dispatched, you will receive a tracking number via SMS/WhatsApp. You can also track your order under My Account → Track Order.
Yes! COD is available for most PIN codes across India. Availability and any COD handling fee are shown at checkout. COD is not available for orders above ₹5,000 or certain remote areas.
If your order is delayed beyond the estimated delivery window, please first check the tracking link we sent you. If the status is unclear or the package appears lost, contact us at tathastukeepsakes@gmail.com or WhatsApp +91 91548 92790 and we will investigate immediately.
Since all products are made-to-order, returns for change of mind are not accepted. However, you can raise a return request within 5 days of delivery if:
See our full Refund & Returns Policy.
Please record an unboxing video before fully opening the package. Contact us within 48 hours of delivery with the video and photos of the damage at tathastukeepsakes@gmail.com or WhatsApp +91 91548 92790. We'll arrange a replacement or refund within 2 business days of review.
Approved refunds are processed back to your original payment method via Razorpay within 5–10 business days for cards/UPI and 3–7 business days for other methods. COD refunds are processed via bank transfer. See the full timeline in our Refund & Returns Policy.
You need to verify your mobile number via OTP to place an order — this helps us secure your order history and provide a smooth checkout experience. No password required; just your phone number.
Visit the Login page, enter your mobile number, and verify with a one-time password (OTP) sent via SMS. It's quick and passwordless.
Log in and visit My Account to see your full order history, track shipments, manage your saved addresses, and view your wishlist.
